Return Policy

GetReverz Return Policy

Last Updated: 12/13/2024

Overview

At GetReverz, we want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returning or exchanging products purchased from GetReverz.

Eligibility for Returns

Standard Returns

  • Products must be returned within 30 calendar days from the date of purchase
  • Items must be in their original, unused condition
  • All original packaging, accessories, and documentation must be included
  • Product must be unused and show no signs of wear, damage, or modification

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products
  • Downloadable software or digital products
  • Hygiene and personal care items that have been opened
  • Perishable goods
  • Gift cards
  • Items marked as "Final Sale" or "Non-Returnable"

Return Process

  1. Initiate a Return
    • Contact our customer service team at support@getreverz.com
    • Obtain a Return Merchandise Authorization (RMA) number
    • RMA number must be clearly written on the outside of the return package
  2. Packaging Returns
    • Pack the item securely in its original packaging
    • Include all original components
    • Attach the RMA number to the outside of the package
    • Customers are responsible for return shipping costs unless the return is due to our error

Refund Methods and Processing

  • Refunds will be processed within 5-7 business days after we receive the returned item
  • Refunds will be issued to the original method of payment
  • Shipping costs are non-refundable
  • For items purchased with a promotional code, the original discount will be deducted from the refund amount

Exchange Policy

  • Exchanges are available for items of equal or lesser value
  • If exchanging for a higher-priced item, the customer must pay the difference
  • Exchange requests follow the same 30-day return window and condition requirements

Damaged or Defective Items

  • If you receive a damaged or defective item, contact us within 48 hours of delivery
  • We will cover return shipping costs for genuinely defective items
  • Provide photographic evidence of the damage or defect
  • Replacement or full refund will be provided at our discretion

Special Conditions

Holiday Season Returns

  • Items purchased between November 15 and January 15 can be returned up to 45 days from the purchase date
  • All standard return conditions apply

Warranty Claims

  • Certain products may be covered under manufacturer warranty
  • Contact our customer service for specific warranty information
  • Warranty claims are processed separately from standard returns

International Returns

  • International customers should contact customer service for specific return instructions
  • Additional shipping and customs fees may apply
  • Some restrictions may exist based on the destination country

Customer Service

For any questions about returns, exchanges, or this policy:

  • Email: support@getreverz.com
  • Hours: Monday-Friday, 9 AM - 5 PM PST

Policy Changes

GetReverz reserves the right to modify this return policy at any time. Current policy will always be available on our website.

Compliance

This return policy complies with standard consumer protection regulations and is designed to provide a fair and transparent process for our customers.

By making a purchase from GetReverz, you acknowledge and accept the terms of this Return Policy.